Customer Rating:
Summary: Let me convince you why you should NOT buy a Philips.
Comment: I purchased this plasma for my father to give to him for Christmas 2006. By Christmas 2007 I had to buy him a new one. First - notice how all the positive reviews comment on this plasma after owning it for only a few weeks? Check back with them now and see if they feel the same way!
This is a great plasma for the first few months, but after that the problems begin. The sound started going out on the set. No big deal, or so we thought, since we just turned the set off and then back on. Problem solved ... NOT! Shortly after the sound began giving us problems, the picture started flickering. A few months later, we were forced to leave our set off for a few minutes before the screen would reset. About two months later, the red light of death. The screen would no longer turn on! Calling Philips did little to resolve this. Their help was about as useful as the positive reviews written for this product. It seems to me, this plasma offers a decent product until the warranty runs out, after that you're forced to either scrap the system (which I did) or pay the outrageous repair fees. We were quoted at over a thousand dollars to fix this plasma. Considering the price I paid for it originally and the prices now, it would have been foolish to try and salvage this screen.
I guess what I'm trying to tell you is: avoid this plasma at all costs!! Consider the amount of money you are about to spend and ask yourself: Do you really want to take a chance? Purchase a more reliable system and you'll be better off!
Customer Rating:
Summary: Pavillion Electronics
Comment: I purchsed the Philips 50PF7320A 50" Widescreen Plasma HDTV through Amazon and
Pavillion Electronics.
Pavillion Electronics customer service was awesome and will definitely purchase from them again.
Customer Rating:
Summary: Will NEVER purchase a Philips product again
Comment: I purchased this Plasma 13 months ago, and while I didn't love it to begin with, it worked fine.
Now, ONE MONTH out of warranty, there is "red snow" all over the television, especially in dark spots (shadows, black clothing, etc).
In addition, HDMI 1 has died. DIED.
BUYER BEWARE.
Customer Rating:
Summary: PLEASE STAY AWAY FROM THIS TV
Comment: I bought mine in January 2006. I was quite pleased with the set initially. In September 2007 the set started flickering; then it only the top half of the screen will show and then revert to a full screen after about 30 minutes.
Philips customer service cannot/will not help. A $3000 plus TV set ought to last for a little more than 18 months.
Please look at other brands and STAY AWAY FROM THIS PRODUCT. And, please Google Philips plasma tv sets and see what others are experiencing with Philips' products.
Customer Rating:
Summary: Too bad can't rate 0 stars
Comment: The product and service is as bad as the ebay seller we purchased from- admarkproducts who sold unit refurbished under fraudulent claim that it was covered by original manufacturer's 1 yr warranty. On delivery and for two months we tried to verify the new registration warranty status. Once we got it plugged in we found the sound board was fried - horrible noise. Philips call center reps continuously followed mindless script affirming our warranty, but their web page never updated. Impossible to get any other Philips contact information. Eventually a rep called us, left message informing unit we purchased is 'unauthorized refurb'. Finally, after some 2 hours on the phone to Philips rep in Manila, explaining situation and faxing the paperwork for the 16th time, another rep called back, apologized for confusion, out of 'courtesy' extended us a gratis 90 day warranty. Then we had to pull teeth to get the local town dealer to service the unit as they had severed ties with Philips. Great, they replaced the sound board. Now as of tonight, mid-movie, the unit shut itself off and nothing will blink but a red led under the screen. Here we go again. Philips website expands on this condition on a number of its units, providing the enlightening: 50PF7320A/37 Power/battery Question My set is dead, has no power, and/or the LED is flashing. Answer Unit likely is in need of repair. Call Philips contact center at 1-888-PHILIPS (1-888-744-5477) for further assistance.
Oh boy, can't wait to check how the weather is in Manila again. Or maybe Tierra del Fuego this time... All thanks to admarkproducts, the liar on ebay. Highly recommend paying extra for top notch warranty if you fall for this consumer failure.
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