Customer Rating:
Summary: 3.5 years not long enough
Comment: After 3.5 years of TV enjoyment our Toshiba 53" just bought the farm. Although, there is power to the set there is no picture. Toshiba has advised other customers the sets guns need replacing every 4 years. I have not had a qualified repair technician investigate the repair but expect the cost will be high not to mention if you have this set built in like we did the cabinet needs to be disassembled first. My next TV will not be made by Toshiba.
Customer Rating:
Summary: Love It !!
Comment: The set arrived on time but was delivered by a company that Eagle had sub-contracted. Getting it to our Family Room was a nightmare as the 2 guys(both elderly)who brought it in had NO idea what they were delivering! We helped but they damaged our walls getting it downstairs.
We LOVE the TV and it's great for DVD's (the sound quality is great). We don't have HDTV available in our area yet but can't wait because that will improve the picture quality. My husband loves the SPLIT SCREEN feature (he can watch 2 ball-games at once)! We like that feature much better than a PIP.
The size is great and easy to roll around and on top has room for DVD, VCR, Cable box, etc.
We shopped for TV's and chose this one because of it's size, price and split screen feature. The only bad thing is: Now, my husband rarely leaves the house!!!
Customer Rating:
Summary: Great picture, Poor product support
Comment: Recieved our 57H82 Toshiba monitor on approx March 7. Great picture quality! very crisp, clear images. Very good sound quality for a television. Unfortunately the set broke after only 2 hours.The tuner and convergence modules both went out. Two month later the television is still broken. Numerous calls to Toshiba Product Support has been of little help. Although, they are very polite on the phone, the product support personel have acutually have done very little to fix the problem. When I pressed one supervisor if six weeks (six weeks at the time of the call) to fix a big screen repair was acceptable, he stated that "The television will be fixed as per our warranty. But, our warranty does not specify how long it will take". Currently:
*The set is still broken. *One part is still on backorder - they can make new sets but can't get me a replacement part for mine. *The price has dropped [$$$]since I bought it. *20% of the warranty has now been used waiting for Toshiba to fix the problem *I'm missing the basketball playoffs and will probably miss the Championships Great picture quality, very good sound. But you play Russian roulette if your need product support.
Customer Rating:
Summary: best quality
Comment: I did some homework before I bought this TV and I am very happy with it. The picture is super clear with directv satellite. For this price with such size, I highly recommend it.
Customer Rating:
Summary: Beautiful Picture
Comment: I purchased the 57H82 about a month ago. I selected it over the Sony 57WS500 because it has a wide top that my DVD/VCR/SAT boxes can sit on, otherwise they were pretty close. We went to many stores to compare the different HD TVs. We really love the picture and are pleased with most channels. I have Dish network but no HD as yet (very expensive). Out of the box the picture wasn't quite as good as I expected; however, the picture kept improving and is very sharp now. It takes 100-300 hours for the CRTs to burn-in. Used the Avia CD and did the 9 point
convergence. Mine has the speaker hiss too (only noticeable at very low volume) but this is a warranty item and I will call Toshiba to come fix it(have to solder a capacitor on the sound card). The sound is very good and we feel no need to buy a separate sound system. Overall, I really loved the stretch mode for watching normal TV. Toshiba really does a great job with this. DVD's look great and even antenna TV is sharp (we live 25 miles from Lexington, KY). Inputs can be labeled and there are plenty of options for connecting your cables. It does not have DVI but it is upgradeable. Overall, we are very pleased and the price was very good.Update: After owning this HDTV for 3 months, I couldn't be happier. I paid to have an ISF calibration and it was worth every penny. The grayscale, conversion, and focus was off quite a bit (very normal after being shipped) and the great picture has now turned into a beautiful picture that we just love to watch. I also added a Toshiba 3800 progressive scan DVD player from Amazon.com and it improved the DVD playback to another level. Save your money on the extended warranty and get an ISF calibration. Be sure to go to hometheaterforum.com for excellent information about HDTVs.
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